Text Box: Training and Course Design 
with Emphasis in Development of Employee and Management Interpersonal Skills

Extant Training Group and We Excel!

are trademarks of Extant Training Group 1994 all rights reserved.

Content and Design 1995 Extant Training Group all rights reserved.

Coaching for Improved Work Performance



Coaching varies based on the situation and the needs of the individual.  Each person is at different levels in different skill areas.  Your job as manager is to develop subordinates so that they can solve problems and deliver results that allow the group to be successful.  People cannot be compared to others in this context.

Instead, you measure progress individually, against job standards.



Set and communicate standards.
Observe performance.
Provide feedback.

Prepare goals or performance improvement plans.


Course Overview
Coaching Outcomes
Listening Assessment
Listening for Understanding
Communication Preferences
Giving Positive Feedback
Recognizing Achievement
Giving Corrective Feedback

Case Studies

Next Steps:  Action Plan


New supervisors/managers.  Class size maximum 24 participants.


Course Length

One full workday, with two 15-minute breaks and 1 hour for lunch.