Text Box: Training and Course Design 
with Emphasis in Development of Employee and Management Interpersonal Skills

Extant Training Group and We Excel!

are trademarks of Extant Training Group 1994 all rights reserved.

Content and Design 1995 Extant Training Group all rights reserved.

Win/Win Conflict Resolution



Conflict can be healthy when it brings about new ideas and deeper relationships.  For this to occur, the basis for dealing with the conflict must be win/win.  Conflict is unhealthy when it leads to distrust, anger, and withdrawal.  These results usually mean that conflict has been approached on a win/lose basis.  The primary purpose of this workshop is to give you the opportunity to improve your skills in resolving conflict with others in a way that strengthens rather than hurts relationships.



Assess your conflict-resolution styles.
Practice how to view others objectively.
Become adept at cooperative forms of negotiation.

Discover strategies for dealing with difficult people.


Course overview - Welcome/Introductions/Expectations/Objectives/

Ground rules
Overview of conflict
14 methods for dealing with conflict
Conflict management style survey
Conflict management styles
Conflict behavior is situational
The self-fulfilling prophecy
Viewing others objectively

Conflict resolution effectiveness

Effective communication skills

Behavior styles

Assertive behavior

Dealing with difficult people

Next steps - Action planning


All employees. Class size maximum 24 participants.


Course Length

One full workday, with two 15-minute breaks and 1 hour for lunch.