Text Box: Training and Course Design 
with Emphasis in Development of Employee and Management Interpersonal Skills

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are trademarks of Extant Training Group ®1994 all rights reserved.

Content and Design ©1995 Extant Training Group all rights reserved.

Structured Problem Solving and Decision Making



"If you always do what you always do, you always get what you always get." This program will introduce you to a structured problem solving process that can be applied on the job immediately.



At the end of the workshop, you will be able to:

  Identify and define a problem;

  Practice multiple approaches to determining causes;
  Practice multiple approaches to develop possible solutions; and

  Practice techniques to select and recommend the best or most

   acceptable solution to a problem.


A Problem Solving Approach—Introduction

  Step 1: Identify the Problem
  Step 2: Determine the Cause(s)

            Brainstorming; Nominal Group Technique; Idea Writing

            Charts and Graphs
            Cause and Effect Analysis; Fishbone Diagram; Structured

            Tree Diagram; Root Cause Matrix; Concentration Diagram

  Step 3: Develop Possible Solution(s)

  Step 4:  Select and Implement or Recommend Solutions

            Cost Benefit Analysis

            Select Solution Matrix

After Implementation

Next Steps

Action Plan


  All staff


Course Length

  8—16 hours, depending on activities selected.  May also be delivered in four separate workshops of four hours each (breaking the four steps into four workshops), since each objective corresponds to one of the four steps of the structured problem solving process.